Frequently Asked Questions (FAQ)


General questions – Overview

Recognition procedure in Switzerland

SERI recognition procedure

Refugees – Professional integration


If you have looked through the FAQs and they don't answer your questions, we are happy to advise and assist you via email or on the phone.

The hotline is available Monday-Friday from 9:30 am to 11:30 am at the following number +41 58 462 28 26.

Outside the hotline opening hours, you can send specific questions using the contact form.

Please note that:

  • The contact point only provides general information (no information on submitted applications for recognition).
  • The contact point is not a complaints body and does not comment on the recognition practices of other authorities.